One Awesome Way to Lock-in Client Engagement

We love our clients. We really do. And, despite fierce competition, we want them to come back again and again and again. Are you selling coffee along with three other shops pretty much on the same block? Are you competing with four local dance clubs? Are you a dress-maker? Restaurant? Personal trainer? Real estate agent? How can you become your clients' and potenial clients' first go-to? How do you stay just a touch of a button away? The answer is simple:  Publish your own mobile app.

Now, don't run away because it sounds scary-techy. It's actually easy to develop an app. And, if you think that mobile ain't gonna be that important, have a look at this.

Once you have an app ready and are advertising it as part of a healthy marketing plan, clients will download and install your app. That app is on your client's phone. That app will encourage your client to come into your store for specials, help new clients find you, help clients contact you for customer service, keep clients informed about special events. The more engaged and immeresed your clients are in your solutions, products, and services, the more they will buy.

What can help keep clients looking at your app for information, or using your app? Loyalty Cards will definitely encourage them to drink that tenth cup of coffee. Are you a local club? Keep your clients informed with Event Listings or links to bands' playlists. Keep your clients always up to date about specials or promotions with direct access to your Twitter and/or facebook feeds. Offer Coupons incentives only available through your app! And you can actually sell your wares right off of your app with E-Commerce. Seriously.

If you are a little tech-savvy (enough to build your own drag and drop mass email for example), you can develop your own app fairly easily through drag and drop menus on free sites like my.como.com/. If you are daunted by the technology but savvy enough to understand just how important mobile apps can be to your business, hire someone like me to help you develop a small app ($500-750) or you can go big and spend around $3,000-5.000. It's up to you.

But if you get an app and market it well as part of your overall stategy, that app will pay for itself many times over. You will see an increase in repeat customers -- and you might get a few brand advocates out of it, too! People love convenience and connection.

Good luck out there!

God Turns On His Side - Another Google Update

Google may -- or may not -- have updated last night. And, now, us social media types are hopping about like bunnies on a hotplate trying to figure out what that means to you, our clients and, also, to us.

What? But wait. (I can hear you saying.) Aren't you guys experts? Isn't that why I pay for you in the first place?

Well, yes. But everytime google updates the nature of the game changes and with that, we all have to make changes, too.

What most folks don't realize about social media is these companies don't really care about making sure that everyone sees the latest picture of you,r adorable new kitten. These companies are in it for the money. How do they make money? Well, we've all seen those, sometimes innappropriate, ads in our Facebook feeds or sponsored messages on Twitter, or featured posts at the top of our search engine inquiries. The money in social media comes from businesses trying to connect with users.

But now, again, a little known fact (that's well known in social media circles): The second most trusted way to choose a prospective service or product is by testimonials from strangers on the internet. From strangers. (The first, of course, is recommendations from family and friends.) Consequently, all major social media platforms are moving toward the referral system services (a paradigm that is already very profitable in China). All social media platforms would like to be the Number 1 referral engine in the west. So, expect to see lots of changes both on Facebook, Google+, and google results pages with that in mind.

What's so important about Google? Two out of every three online searches originate at google. Google cannot be ignored because what they are doing affects the bulk of customer inquiry on the internet and will influence how the rest of the market will operate.

This current update (if, in fact there was one) looks like it is changing the nature of search engine results and will reboot the debate about whether SEO (search engine optimization) is dead . I, for one, will be watching the situation closely; so I can bring you the best advice to help your online success.

So, my point? Your online presence is in need of constant monitoring and tweaking to maximize your online success because the game is changing constantly and without warning. Never trick yourself into thinking that you're done or god might roll right on top of you.

Skeptical? 3 Compelling Reasons To Get Your Website Mobile Ready

If you are to decide to spend the time and money it takes to upgrade your website, you have to know it's worth it. Here's three reasons (with back up data) that tell us we can't afford not to make the change.

Internet users are moving onto mobile in incredible numbers. They are accessing, researching, and making buying decisions on their smart phones. But a huge percentage of websites (estimates are over 80%) are not optimized for mobile. Their sites hard to navigate (most mobile users will just bounce off) and, indeed, harder to find. The Internet is competitive. You want to be there when your customer comes looking:

1.   Cell Use Is Our Number One Choice For Accessing The Internet

As of February 2014, cell access of the Internet outstripped PC access
(SOURCE CNNMONEY CITING ENDERS ANALYSIS):

Mobile devices accounted for 55% of Internet usage in the United States in January. Apps made up 47% of Internet traffic and 8% of traffic came from mobile browsers, according to data from comScore, cited Thursday by research firm Enders Analysis. PCs clocked in at 45%.

As of January 2014
(SOURCE: PEW RESEARCH CENTER, WASHINGTON DC):

• 90% of American adults have a cell phone
• 58% of American adults have a smartphone
• 32% of American adults own an e-reader
• 42% of American adults own a tablet computer

2.                 Consumers Are Researching/Making Their Decisions On Mobile

SOURCE: TELEMETRIX:

50% of consumers are using their smartphones exclusively to start their research and 31% continue through the process and make buying decisions online. Of the 50% who start their research, only half know what they’re looking for when they start. The other 50% can be influenced by brand marketers.

SOURCE: GOOGLE RESEARCH

 A startling 82% of consumers are using their mobile phones to help them make buying decisions while inside your store with comparison pricing research but, also, using merchant apps.

Of those users, 60% expect their business solution to be within walking distance and 33% are looking for pertinent details:  phone, location, business hours.

3.  More And More Consumers Are Coming Online Via Mobile

SOURCE: EMARKETER

Smartphone uptake is massive. According to eMarketer, the low cost of smart phones will result in 2 billion in use by 2015. We recently tipped over the 1 billion mark. And projections are over 5 billion by 2017. We are at the uptrend of a burgeoning market. Projects say that over 90% of Internet users will be accessing the Internet via their phone alone.

As I said, you can't afford not to do make your website mobile ready. We are offering a free service to take a look at your site and let you know what you need to do and how much it will cost. Get your FREE Assessment*, today!

5 Ways To Get Your Site Ready For Your Mobile Customers

Over half of online customers initiate their purchasing searches on their smartphone and this number is trending up, meaning that more and more customers will be looking for you on their phones over the coming months. We all need to be mobile ready. But what does mobile ready or mobile optimized mean? Here are five things you can do to your website to be most appealing to mobile users:

1) Responsive website or mobile version:
Responsive code or a mobile version of your site are both designed to make it easy on the eyes and the fingertips of mobile users. If your site is not optimized for mobile, you may find that your potential mobile customers bounce right of your site to your competitors'.

2) Basic Information
Mobile users want to know your basic information: 1) where you are - including a map, 2) your phone number, and 3) your business hours. Display these prominently on the front page of your website and your mobile customers will thank you by bringing you more sales.

3) Clickable Phone Numbers
Make sure that all phone numbers on your site are clickable. This means that when a mobile user clicks on a telephone link, the number will automatically load into her phone. All she has to do is press one more button to be connected with you.

4) Increase Media and Reduce Text
Mobile users tend to want simple graphic messages that get straight to the point.

5) Mobile Verbal Search
Many mobile users are using voice search tools to find what they want. That means you need to change your keywords strings to ones that are longer and more closely mimic human speech. For example, if you are a flower shop at Gerrard and Coxwell, you might use the following keyword phrase: "flower shop close to Gerrard and Coxwell" or "flower shop on Gerrard".

Cost of all this? Assuming you will need to get your website redesigned, all these techniques should be included at an approximate rate of $100 per website page. If your site is already generally designed for mobile, then the costs would be minimal.

If you'd like a mobile-readiness assessment absolutely free, go ahead and visit jaybirdsocialmedia.com and fill out the handy form.

Good luck, out there!